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ISA 111 Quiz No. 1.1

Authored by Mark Anthony Dancalan

Business

University

Used 1+ times

ISA 111 Quiz No. 1.1
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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the definition of a Call Center?

A place where low volume of calls or e-mails are being made and received

A place where high volume of calls or e-mails are being made and received

A place where only calls are being made and received

A place where only e-mails are being made and received

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the definition of Back Office Outsourcing?

Delegation of a company's back office operations to a third-party provider

Delegation of a company's customer service operations to a third-party provider

Delegation of a company's marketing operations to a third-party provider

Delegation of a company's front office operations to a third-party provider

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What are the services related to customer interactions in Front Office Outsourcing?

Inbound or outbound sales, data entry, payroll and accounting, and IT support

Inbound or outbound sales, help desks, customer service centers, and telemarketing

Human resource, data entry, payroll and accounting, marketing, and IT support

Data entry, payroll and accounting, marketing, and IT support

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What are the types of Voiced-Based process in BPO?

Inbound Voice process and Outbound Voice process

Inbound Voice process and Non Voice or Data Processing Operation

Outbound Voice process and Non Voice or Data Processing Operation

Inbound Voice process, Outbound Voice process, and Non Voice or Data Processing Operation

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the definition of Non Voice or Data Processing Operation?

A data entry job with bit of calling

A job that requires talking to the customers

A job that involves only data entry

A job that involves only calling

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the movement of business processes from inside the organization to an external service provider called?

Business Process Outsourcing

In-house processing

Business Process Integration

Business Process Automation

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is Offshore BPO?

BPO that is contracted with the company's own country

BPO that is contracted to a company's neighboring country

BPO that is contracted outside a company's own country

BPO that is contracted within the company's own country

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