Fundamentals in Lodging Operations

1. 1. The word _____ derives from the Latin word hospice, meaning "host", "guest" or "stranger".

2. 2. __________ is often defined as the quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous manner.

3. 3. __________ is both field of work and a field of study that refers to the management of hotels, restaurants, travel agencies, and other institution in a hospitality industry.

4. 4. __________ is a term which includes lodging, restaurant, event planning, theme parks, transportation, cruise line and other fields in the tourism industry.

5. 5. __________ is an industry that is primarily focused on the customer satisfaction, and in most instances it is built on leisure and luxury-based, as opposed to meeting basic needs.

6. 6. __________ usually leads to consumer or customer loyalty, which helps to ensure the success of the company in the hospitality industry.

7. 7. __________ is one of the recognizable characteristics of a guest in a hotel in which they are treated with esteem for their excellence as people.

8. 8. _____ is about doing what is unexpected.

9. 9. _____ is one of the recognizable characteristics of a guest in a hotel in which the complaints are quickly resolved in favor of the guest.

10. 10. __________ is the father of the modern restaurant.