How can active listening aid in resolving conflicts?

• By demonstrating disinterest

• By showing understanding and empathy

• By interrupting the speaker

• By being judgmental

Why is it important to understand different perspectives during a conflict?

• To escalate the situation

• To reinforce prejudices

• To promote empathy and understanding

• To win at all costs

Which skill is essential for effective conflict resolution?

• Stubbornness

• Flexibility

• Holding grudges

• Reactivity

What is a common outcome of constructive criticism?

• Motivation to improve

• Reduced self-awareness

• Increased tension

• Lack of communication

Why is it important to address conflicts promptly?

• To escalate the situation

• To avoid resolution

• To prevent misunderstandings

• To increase tension

During a conflict, it is important to:

• Seek to understand the other person's perspective

• Focus solely on winning the argument

• Use aggressive language

• Avoid compromise

Which approach can help de-escalate a tense conversation?

• Name-calling

• Remaining calm

• Bringing up past conflicts

• Taking sides

Which communication skill is vital for handling conflicts effectively?

• Lack of empathy

• Poor listening skills

• Open-mindedness

• Making assumptions

Which is a common outcome of avoiding difficult conversations?

• Increased understanding

• Improved relationships

• Unresolved issues

• Enhanced communication

What is a common barrier to resolving conflicts peacefully?

• Active listening

• Lack of empathy

• Open communication

• Willingness to compromise