
0320 Quizizz
Authored by Claudia Cabaço
Social Studies
Professional Development
Used 2+ times

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11 questions
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1.
WORD CLOUD QUESTION
1 min • Ungraded
Qual a primeira coisa que pensa quando ouve a palavra "cliente"?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
O que fideliza mais os clientes?
Preço
Atendimento
Qualidade produto/ serviço
Rapidez
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Para conseguir o sucesso da venda é fundamental o vendedor identificar
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Para melhor a escuta ativa é necessário:
Deixar tudo o que se está a fazer enquanto alguém fala.
Não interromper quem esta a falar.
Concentra-se no que ouve, ignorando todas as distrações em seu redor.
Olhar para a pessoa que fala
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Devemos efetuar um atendimento personalizado ao cliente.
Verdadeiro
Falso
Depende da situação
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
No seguimento de uma reclamação, depois de comunicar ao cliente o que será feito, a
situação apresentada deve ser cumprida, sob pena de comprometer a credibilidade da
organização.
Verdadeiro
Falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Conseguir criar apatia deve ser uma das qualidades do atendedor.
Verdadeiro
Falso
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