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Client Relations quiz - Week 3

Authored by Johan Ramirez

Professional Development

Professional Development

Used 6+ times

Client Relations quiz - Week 3
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10 questions

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1.

FILL IN THE BLANK QUESTION

1 min • 5 pts

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The team in charge of adding New Hires and terminating employees (from 1 to 3 requests)

2.

MULTIPLE SELECT QUESTION

1 min • 10 pts

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What's the first thing we need to do when a client says they're terminating, and the retention was unsuccessful (Choose all that apply)

Start the retention process

Let our manager know

Start the termination process

Send the Tax Termination Checklist

Contact the sales agent

3.

MULTIPLE SELECT QUESTION

1 min • 5 pts

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Who is in charge of entering in the system the hours the employees worked during a payroll cycle? (Choose all that apply)

Payroll can do it in certain situations

Client Relations is in charge

The client needs to do it

Accounting handles this process

4.

FILL IN THE BLANK QUESTION

1 min • 10 pts

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What's the name of the page where the client or the payroll adds the EE hours worked?

5.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

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Based on the recent updates, what years can we still receive ERTC requests from the clients (until further notice)?

2019 only

2020 and 2021

2021 and 2022

2021 only

6.

MULTIPLE SELECT QUESTION

1 min • 10 pts

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What kind of tax do states charge with SUTA? (Choose all that apply)

Withholding Tax

Unemployment Tax

Local Income Tax

State Unemployment Insurance

7.

MULTIPLE CHOICE QUESTION

5 mins • 15 pts

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When do we have to fill out a Client Retention Effort Form?

Only when the clients decide to stay after the retention process

Every time we try to retain a client

Every time we terminate a client

Only when we contact the sales agent to help us retain the client

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