
Client Relations quiz - Week 3
Authored by Johan Ramirez
Professional Development
Professional Development
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10 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 5 pts
The team in charge of adding New Hires and terminating employees (from 1 to 3 requests)
2.
MULTIPLE SELECT QUESTION
1 min • 10 pts
What's the first thing we need to do when a client says they're terminating, and the retention was unsuccessful (Choose all that apply)
Start the retention process
Let our manager know
Start the termination process
Send the Tax Termination Checklist
Contact the sales agent
3.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Who is in charge of entering in the system the hours the employees worked during a payroll cycle? (Choose all that apply)
Payroll can do it in certain situations
Client Relations is in charge
The client needs to do it
Accounting handles this process
4.
FILL IN THE BLANK QUESTION
1 min • 10 pts
What's the name of the page where the client or the payroll adds the EE hours worked?
5.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Based on the recent updates, what years can we still receive ERTC requests from the clients (until further notice)?
2019 only
2020 and 2021
2021 and 2022
2021 only
6.
MULTIPLE SELECT QUESTION
1 min • 10 pts
What kind of tax do states charge with SUTA? (Choose all that apply)
Withholding Tax
Unemployment Tax
Local Income Tax
State Unemployment Insurance
7.
MULTIPLE CHOICE QUESTION
5 mins • 15 pts
When do we have to fill out a Client Retention Effort Form?
Only when the clients decide to stay after the retention process
Every time we try to retain a client
Every time we terminate a client
Only when we contact the sales agent to help us retain the client
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