Communication7

What is communication intended for people inside the organization called?

• External communication

• Upward communication

• Internal communication

• Horizontal communication

What is the formal communication channel in an organization called?

• External channel

• Horizontal channel

• Informal channel

• Formal channel

Which type of communication involves flow of information from higher level (management) to coworkers?

What type of information flow involves messages like rules, regulations, policies, job instructions, orders, etc.?

Which type of information flow involves messages like reports, feedback, suggestions, etc.?

What is the term for communication that flows from one department to another?

Which department is generally responsible for external communication in a business organization?

• Operations department

• Human Resources department

• Finance department

• Marketing department

In times of need, which unit or department of an organization may engage in external communication?

• Only the Finance department

• Only the Marketing department

• Only the Public Relations department

• Every unit or department

What is the main influencing factor for innovation in recent years?

• Upward communication

• Downward communication

• Horizontal communication

• External communication

Which type of communication is useful for solving complex and difficult problems?