Communication11

What is the basic purpose of a memo?

• To complain

• To inquire

• To inform

• To announce

What is the main subject of the Re: or Subject line in a memo?

• The subject of the memo

• The date

• The writer's name

• The recipients' names

When writing a complaint letter, what is advised regarding the tone of the letter?

• Be aggressive

• Be sarcastic

• Be polite

• Be neutral

What is the purpose of a letter of inquiry?

• To request a price quote

• To make a complaint

• To announce an event

• To inform about a mistake

What is the main difference between a letter and a memo?

• Letters have a salutation, memos do not

• Letters are for external communication, memos are for internal communication

• Letters are always formal, memos are informal

• Letters are longer, memos are shorter

What should be included in a letter of inquiry to receive an accurate quote?

• Ask for a discount

• Include as many details as possible

• Do not inquire about delivery time

• Do not ask for alternative quotations

What is the purpose of a complaint letter in business?

• To appreciate good service

• To request a price quote

• To inform about a mistake

• To make an announcement

What is the meaning of the Latin phrase 'memorandum'?

• To be forgotten

• To be remembered

• To be ignored

• To be celebrated

What is the format of a memo different from a business letter?

• Indented format

• Full block format

• Semi-block format

• No specific format

What should be avoided when listing the date in a memo?

• Using abbreviations

• Using the year

• Using numbers for months and days

• Using specific dates