Customer Service & Sales

Ready to make your sales experience unforgettable? Which of these clever lines could smoothly transition you into celebrating a successful sale?

• Are you ready to buy this?

• Do you want to buy this today or come back?

• Would you like that folded or left on the hanger?

• Are you sure that's the shirt you want to buy?

Imagine you're a superhero cashier! A customer's heroic shopping spree totals $52.14, and they hand you a treasure of $60.25. How would you return their change using the smallest number of magical bills and mystical coins possible?

• $5 bill, two $1 bills, 1 dime, 1 penny

• $5 bill, three $1 bills, 1 dime, 1 penny

• $5 bill, three $1 bills, 11 pennies

• $5 bill, two $1 bills, 11 pennies

Ever wondered where those big, flashy $50s and $100s chill out in a cash register?

• In the compartment with the $20s

• In the compartment with the $10s

• Wherever there's the most room

• Below the cash drawer

Guess what? A whopping percentage of Americans whip out their credit or debit card for some shopping fun! Can you guess how many?

• 80-90 percent

• 50-60 percent

• 30-40 percent

• 10-20 percent

Imagine you're in a lively game show as the cashier, and a customer insists they're owed more change than you calculated. They're not just insisting; they're turning up the drama! What's your next move?

• Turn up your drama knob to match theirs - it's showtime!

• Hit the buzzer for a supervisor to swoop in to the rescue.

• Politely but firmly deny the extra change request.

• Call in the security guards for an unexpected plot twist.

____ ________ cues or nonverbal communication, are concious or unconcious gestures and movements that express feelings or intentions. 🤔💭

Check it out! Which of the following is a customer body language cue?

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Imagine you're in a bustling store, juggling tasks. When might it be a clever move to momentarily switch your attention from one customer to assist another?

• When the first customer seems to be a bit challenging

• When the first customer is eyeing up some alternative goodies

• When the first customer seems unlikely to splash the cash

• When the first customer looks ready to make it rain

Oops! Something went wrong. What's the superhero move a retailer pulls to save the day and fix a service hiccup?

• Customer service

• Service recovery

• Quality service

• Service process

🌟 Which of the following is NOT a magical step in our super-duper service recovery spell? 🌟

• 🙏 Apologize and shower the customer with thanks for shining a light on the issue. 🙏

• 👂 Listen like a wise old owl to the customer's tale. 👂

• 👉 Tell the customer they're foolish!

• 🌈 Whip up some alternative solutions to choose from. 🌈