DSA Quiz

What does DSA stands for?

• Direct Sattelite Act

• Digital Services Act

• Digital Services Authority

• Digital Service Automation

Google Maps: The user hasn't appealed unpublished review. What resource would you use to assist the user?

• Appeal Maps user-generated content policy enforcement actions

• Prohibited & restricted content

• Report and fix inappropriate content

• Maps user-generated content policy

For Account Recovery issue. What would be the case state?

• Solution Offered

• Discard - Abandoned

• Finished

• Blocked By

How many languages does the DSA support?

• 23

• 24

• 25

• 21

The user has been contacted regarding unauthorized charges on their Google account. How would you provide assistance to the user?

• Advise the user to change their Google account password immediately for added security.

• Provide step-by-step instructions on how to dispute unauthorized charges through the Google account.

• Inform the user that the issue is out of scope, and transfer the case to the appropriate team.

• Share contact details for Google Play Support

The user reported a critical issue: “Google Maps is directing people into floodwaters, putting them in grave danger.” What steps can we take to address this issue?

• Advise the user to update Google Maps with accurate information

• Provide steps to the user on how to report the wrong direction on Google Maps.

• Ask the user for enough information and send a canned response [REG MAPS NMI].

The user has reached out, expressing a desire to edit their business profile on Google Maps.

• Assist the user and provide step-by-step guidance sourced from the Google Help Center.

• Refer the user to Google My Business support team for assistance.

Scaled products agents must provide "best effort" support to assist users and resolve cases using the existing Help Center and forum content as their knowledge base.

• True

• False

CUF: 567411

What would be the case state?

• Solution Offered

• Need more information

• Discard - Abandoned

• Discard - Spam

Product: Google Shopping

"The user has an issue with the product not being approved."

• Assist the user with the article found on the Google Shopping Help Center.

• Refer the user to the 3rd party app.

• Refer the user to Google Merchant Help Center