Communication

What is the key trait required for health care assistants when interacting with others?

• Passiveness

• Aggressiveness

• Assertiveness

• Empathy

Which style of communication involves being overly forceful and hostile?

• Passive

• Assertive

• Non-verbal

• Aggressive

What is the main purpose of using 'I' messages in communication?

• To blame others

• To be passive

• To avoid communication

• To express feelings respectfully

What is the importance of active listening in communication?

• To dominate the conversation

• To show disinterest

• To interrupt the speaker

• To improve mutual understanding

What is a key tip for effective email and text message writing?

• Avoid clarity

• Send without proofreading

• Use complex language

• Make clear and simple statements

What is a strategy to maintain healthy relationships?

• Disrespect each other

• Give up your principles

• Separate emotions from reality

• Avoid listening to others

What is a key element of non-verbal communication?

• Facial expressions

• Tone of the speaker

• Name of the listener

• Age of the speaker

What should you do to improve connections with others using non-verbal communication?

• Cross your arms

• Avoid eye contact

• Play with your hair

• Maintain eye contact

What is a tip for being an active listener?

• Avoid asking questions

• Interrupt frequently

• Appear distracted

• Reflect back what the speaker said