Quality service PRELIM

The Definition of ISO

These specification are treated as the "targets" to be met in a specific service product.

He conceptualize the term "guestology"

What is the meaning of TQC

It is how a service product is perceived, it is clearly a matter of personal judgement.

What is service?

It often means prompt service

What is hospitality?

they are type of customer who purchase goods in a discounted price.

It is considered as the speed, courtesy, competence, and ease of repair.