Quality service PRELIM
Authored by Jenny Baring
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University
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40 questions
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1.
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30 sec • 1 pt
The Definition of ISO
(a)
2.
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30 sec • 2 pts
These specification are treated as the "targets" to be met in a specific service product.
(a)
3.
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30 sec • 1 pt
He conceptualize the term "guestology"
(a)
4.
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30 sec • 1 pt
What is the meaning of TQC
(a)
5.
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30 sec • 1 pt
It is how a service product is perceived, it is clearly a matter of personal judgement.
(a)
6.
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30 sec • 1 pt
What is service?
(a)
7.
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30 sec • 1 pt
It often means prompt service
(a)
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