smc 9

What are Supply Chain Operation Performance Metrics used for?

• Calculating revenue

• Assessing the effectiveness, efficiency, and responsiveness of a hospitality business's supply chain

• Measuring guest satisfaction only

• Tracking employee performance

What is the focus of Customer Service performance metrics in a supply chain?

• Ensuring high-quality offerings

• Ensuring adaptability to changing needs

• Optimizing resource utilization

• Fulfilling guest expectations

What does Internal Efficiency performance metrics aim to optimize?

• Resource utilization

• Sustainability

• Customer satisfaction

• Product quality

What does Demand Flexibility performance metrics ensure?

• Fulfilling guest expectations

• Optimized resource utilization

• High-quality offerings

• Adaptability to changing needs

What is the focus of Product Development performance metrics in a supply chain?

• Fulfilling guest expectations

• Adaptability to changing needs

• Optimizing resource utilization

• Ensuring high-quality offerings

What are the characteristics of a good Supply Chain Performance Metric?

• Easy to understand

• Qualitative

• Measures what doesn't matter

• Drives incorrect behavior

What operations enable Supply Chain Performance?

• Marketing, Sales, Finance, Human Resources

• Customer Service, Quality Control, Inventory Management, Packaging

• Research, Development, Production, Distribution

• Procurement, Warehousing, Logistics, Information technology

How does effective supply chain management impact overall business performance?

• Improving guest satisfaction, Reducing costs, Enhancing profitability

• Increasing costs, Reducing revenue, Decreasing guest satisfaction

• Enhancing guest satisfaction, Increasing costs, Reducing profitability

• Reducing guest satisfaction, Increasing costs, Enhancing profitability

What is the main objective of discussing ways to collect, display, and make use of supply chain performance data?

• Spotlight problems and opportunities

• Increase costs

• Reduce guest satisfaction

• Ignore performance data

What are the four Measurement Performance Categories in a supply chain?

• Customer Service, Internal Efficiency, Demand Flexibility, Product Development

• Marketing, Sales, Finance, Human Resources

• Research, Development, Production, Distribution

• Customer Service, Quality Control, Inventory Management, Packaging