OM Ch1

Effectiveness refers to:

• Doing things right
• Doing the right things
• Operating at the lowest cost
• All of the above

Which is more important, efficiency or effectiveness?

• Efficiency
• Effectiveness
• Both are equally important

Which one is NOT a characteristic of services?

• The product is intangible
• The product can be stored
• It needs to be close to the market
• Quality is difficult to measure

The three core functions of an organization do NOT include

• Marketing
• Production
• Finance
• All of the above are core functions

Why study operations management?

• It is one of the traditional areas of management
• Understand the process of producing products and services
• Understand the tasks of operations management personnel
• All of the above

Which of the following does NOT belong to process variability

• Structural variations in demand
• Diversity in products and services
• Climate change
• Random variations

Precisely, an internal customer refers to?

• Customers inside the company
• departments in downstream processes
• Customer representatives stationed inside the company
• All of the above

In the field of operations management, MRP often stands for?

• Manufacturing Resource Planning
• Material Requirements Planning
• Computer Integrated Manufacturing
• Customer Relationship Management

Which one is NOT primarily referred to in ESG?

• Environmental protection
• Social responsibility
• Corporate governance
• Social marketing

SDGs refer to

• Corporate Social Responsibility
• University Social Responsibility
• Sustainable Development Goals
• All of the above