Workforce planning at British Gas Services

British Gas is part of which of the following groups?

Which is not one of the Human Resource Management processes that ensure BGS has the right people to execute its business plan?

_______ is the business function that focuses on the people aspects of an organization. It ensures the efficient management of people in the business. It is responsible for ensuring that an organization has the right people to deliver its overall business plan.

Any organization needs good employees who have the right skills to achieve the company’s _______ and _______.

BGS seeks to retain people by offering _______

Workforce planning is the process of assessing a company’s current and future labor needs.

What campaign has BGS run to dispel the misconception that only men can become good engineers?

Recruitment is the most important function within BGS.

_______ are personal skills that are likely to affect the customer experience when someone is working in the field. British Gas engineers need to show courtesy and politeness, for example. 

Core competencies involve