Chapt 7

To what does the following definition refer? "The point where the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality."

• A. Quality control analysis

• B. Marginal analysis

• C. Standard quality analysis

• D. Conformance analysis

A project has faced major difficulties in the quality of its deliverables. Management now states that quality is the most important project constraint. If another problem with quality were to occur, what would be the BEST thing for the project manager to do?

• A. Fix the immediate problem as soon as possible.

• B. Allow the schedule to slip by cutting cost.

• C. Allow cost to increase by fixing the root cause of the problem

• D. Allow risk to increase by cutting cost.

Quality is:

• A. Meeting and exceeding the customer's expectations.

• B. Adding extras to make the customer happy.

• C. The degree to which the project meets requirements

• D. Conformance to management's objectives.

Standard deviation is a measure of how:

• A. Far the estimate is from the highest estimate

• B. Far the measurement is from the mean

• C. Correct the sample is

• D. Much time remains in the project.

There are several executing activities underway on your project. You are beginning to get concerned about the accuracy of the progress reporting your team members are doing. How could you verify whether there is a problem?

• A. Quality audits

• B. Risk quantification reports

• C. Regression analysis

• D. Monte Carlo analysis

A control chart shows seven data points in a row on one side of the mean. What should be done?

• A. Perform a design of experiments.

• B. Adjust the chart to reflect the new mean.

• C. Find an assignable cause.

• D. Nothing. This is the rule of seven and can be ignored.

During a team meeting, the team adds a specific area of extra work to the project because they have determined it would benefit the customer. What is wrong in this situation?

• A. The team is gold plating.

• B. These efforts shouldn't be done in meetings.

• C. Nothing. This is how to meet and exceed customer expectations.

• D. Nothing. The project manager is in control of the situation.

You are in the middle of a new beauty product project. The production is ongoing when a senior management informs you that she is worried the project will not meet the quality standards. What should you do in this situation?

• A. Assure senior management that during the Plan Quality Management process, it was determined that the project would meet the quality standards.

• B. Analogously estimate future results.

• C. Form a quality assurance team.

• D. Check the results from the last quality management plan.

At the end of a project, a project manager determines the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of the success of the project?

• A. The project was an unqualified success.

• B. The project was unsuccessful because it was gold plated.

• C. The project was unsuccessful because the customer being happy means they would have paid more for the work.

• D. The project was successful because the team had a chance to learn new areas of functionality and the customer was satisfied.

During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all concerned parties to analyze the situation. Which part of the quality management process is the project manager involved in?

• A. Perform Quality Assurance

• B. Project Control

• C. Control Quality

• D. Plan Quality Management