Quality issue

What is the main goal of quality assurance?

• To provide customer service post-purchase

• To ensure that quality is built into the product or service from the beginning

• To reduce the cost of production

• To inspect products before they reach the customer

What is a key difference between quality assurance and quality control?

• Quality assurance focuses on the business level and its processes

• Quality control is more cost-effective

• Quality assurance is only concerned with the final product

• Quality control does not involve inspection

What is TQM an acronym for?

• Total Quality Management

• Technical Quality Measure

• Technical Quantity Measure

• Total Quantity Management

What is the focus of TQM?

• Continuous improvement

• Reducing production time

• Increasing employee salaries

• Decreasing material costs

What is a major benefit of successfully implementing TQM?

• It reduces the need for employee training

• It eliminates the need to inspect quality

• It reduces the need for marketing

• It eliminates the need for customer service

What is required for a business to successfully implement a culture of total quality?

• Minimal investment

• A focus on reducing costs

• Strong leadership and substantial investment in training

• A short-term plan

What does Kaizen focus on?

• Reducing the number of employees

• Small, continuous improvements

• Increasing production output

• Large-scale organizational changes

How does quality assurance differ from quality control in terms of focus?

• Quality assurance focuses on sampling and checking output

• Quality assurance is targeted at production activities only

• Quality assurance focuses on organizing business processes to build in quality

• Quality control focuses on the cultural part of the business

What aspect of the business does TQM involve?

• Only the quality control team

• Only the management team

• Only the production department

• Every employee in the workforce

What is the aim of quality assurance?

• To ensure the fastest production time

• To make sure products are the cheapest to produce

• To ensure that no training is required for employees

• To minimize and ideally eliminate the chance of poor quality products or services