Unit 1 Exam (FT)

Passive Listening occurs casually as we observe the world around us.

• True

• False

The translation of a message into terms the receiver can understand is decoding.

• True

• False

Making eye contact is an appropriate form of nonverbal behavior in every culture.

• True

• False

Personal space is the physical space between two people. It becomes apparent when someone gets too close!

• True

• False

Using poor grammar or spelling in a message is an example of a sending barrier.

• True

• False

Learning how to communicate appropriately affects your basic ability to:

• Understand others

• Establish positive relationships

• Act appropriately in many personal and professional situations

• All of these answers are correct

The Communication Process includes all of the following parts EXCEPT:

• a receiver

• a translator

• a message

• a sender

Communication research tells us that our actions speak much louder than our?

• Thoughts

• Words

• Context

• Ethics

Verbal communication is also known as:

• Haptics Communication

• Face to Face Communication

• Oral Communication

• External Communication

During the Listening Process, receiving takes place:

• First; it is the physical process of getting the sound to your ears

• Second; It is the way we choose what to pay attention to

• Third; its where you take time to remember what is being said so you can use it later

• Last; It's when you let the sender know you received the message.