Case review

Jira, Comments, QT added?

• Yes

• Partial

• No

• N/A

Complaint?

• Yes

• Partial

• No

• N/A

Post notes are clear?

• Yes

• Partial

• No

• N/A

Asked appropriate questions?

• Yes

• Partial

• No

• N/A

Used resources to drive appropriate resolution?

• Yes

• Partial

• No

• N/A

Followed workflow and actions?

• Yes

• Partial

• No

• N/A

Accurate account details?

• Yes

• Partial

• No

• N/A

Accurate terminology?

• Yes

• Partial

• No

• N/A

Accurate expectations?

• Yes

• Partial

• No

• N/A

Complete explanation?

• Yes

• Partial

• No

• N/A