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Ag Sales 2019 Test

Authored by Abigail Zentmeyer

Education

Professional Development

25 Questions

Used 5+ times

Ag Sales 2019 Test
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the least reason that most customers are upset and complain?

A co-worker or boss has already angered the customer

The customer is tired and frustrated from daily activities

The sales personnel assisting them at the time of the complaint

Unmet expectations from the company providing the service at the time

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the only acceptable way to respond to an upset customer?

I can’t help you. You should go to another department and ask someone there.

Let me see what I can do to help you. Jack is the expert, I will get him.

Wait here. I need to finish my last sale. It shouldn’t take over 10 minutes.

You should have cut the package open more carefully to make it easier to sell later.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which statement will do the least to calm an upset customer?

I hate that this has been an inconvenience to you.

I will ensure that sales staff know that this is an unacceptable way to treat customers.

The time it has taken for you to get this corrected has to be very frustrating.

We will investigate this next week and get back with you if needed.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One thing that often interferes with a sales person’s success is they:

always insist on trying to close a sale even when customers have a hard time making up their mind.

are more interested in making a sale than they are in trying to meet the customer’s need.

maintain a positive attitude about customers and their product or service.

spend too much time following up on customers.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why do most people give up sales careers?

Become discouraged

Become too independent

Fail to make enough money

Lose interest in sales

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Successful telephone marketing can be more difficult to master because the salesperson must:

depend upon the tone and quality of their voice without positive body language for the sales pitch.

hold a phone to their ear for much of the day.

keep a record of all the phone numbers of customers at the same time they are keeping sales paperwork.

spend time that might be used meeting customers face to face.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One mistake that a salesperson may make during the sales process is to:

ask investigative questions to discover customer needs.

fail to let the customer ask most of the questions.

give the benefits of the product to the customer.

try to be a consultant rather than a salesperson.

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