Ag Sales 2019 Test

Which is the least reason that most customers are upset and complain?

• A co-worker or boss has already angered the customer

• The customer is tired and frustrated from daily activities

• The sales personnel assisting them at the time of the complaint

• Unmet expectations from the company providing the service at the time

Which is the only acceptable way to respond to an upset customer?

• I can’t help you. You should go to another department and ask someone there.

• Let me see what I can do to help you. Jack is the expert, I will get him.

• Wait here. I need to finish my last sale. It shouldn’t take over 10 minutes.

• You should have cut the package open more carefully to make it easier to sell later.

Which statement will do the least to calm an upset customer?

• I hate that this has been an inconvenience to you.

• I will ensure that sales staff know that this is an unacceptable way to treat customers.

• The time it has taken for you to get this corrected has to be very frustrating.

• We will investigate this next week and get back with you if needed.

One thing that often interferes with a sales person’s success is they:

• always insist on trying to close a sale even when customers have a hard time making up their mind.

• are more interested in making a sale than they are in trying to meet the customer’s need.

• maintain a positive attitude about customers and their product or service.

• spend too much time following up on customers.

Why do most people give up sales careers?

• Become discouraged

• Become too independent

• Fail to make enough money

• Lose interest in sales

Successful telephone marketing can be more difficult to master because the salesperson must:

• depend upon the tone and quality of their voice without positive body language for the sales pitch.

• hold a phone to their ear for much of the day.

• keep a record of all the phone numbers of customers at the same time they are keeping sales paperwork.

• spend time that might be used meeting customers face to face.

One mistake that a salesperson may make during the sales process is to:

• ask investigative questions to discover customer needs.

• fail to let the customer ask most of the questions.

• give the benefits of the product to the customer.

• try to be a consultant rather than a salesperson.

Which is the best source for a prospect for a sale?

• Chamber of Commerce

• Competitor

• Current client

• Yellow pages

One thing that can help when using the telephone to make cold calls is:

• Address the person by their first name during the call and only use your first name.

• First secure help from a contact with someone else in the company.

• Tell the receptionist that the reason for the call is personal.

• Use an “800” number when making the call.

When developing a sales communication strategy, it is important to remember that all customers fall into one or more of four:

• Age groups.

• Ethnic classifications.

• Intellectual levels.

• Personality types.