
Princ. of Mgt_Communication
Authored by Nor _
Business
University

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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Good communication occurs only when the recipient ________.
A) agrees with the sender's message
B) acknowledges the message
C) understands the speaker's meaning
D) makes eye contact with the speaker
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
________ consists of all the patterns, networks, and systems of communication within an organization.
A) The grapevine
B) Interpersonal communication
C) Organizational communication
D) Formal communication
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.
A) manage
B) motivate
C) provide a release for emotional expression
D) persuade
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
During the communication process, the message is converted to a symbolic form. This process is called ________.
A) decoding
B) encoding
C) feedback
D) symbolizing
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which one of the following is true for the communication process?
A) The decoding process takes place within the channel.
B) Noise cannot affect the encoding of the message
C) Encoding takes place before the message reaches the medium.
D) The sender decodes the message and then transmits it.
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The process through which the symbols of a message are translated by the receiver into a form that (s)he can understand is called ________.
A) decoding
B) encoding
C) reinstating
D) feedback
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
A) screens
B) filters
C) distractors
D) noise
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