
Parcial SAC
Authored by Anahí Javier
Business
University
Used 2+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Técnica que usamos para conocer al cliente
User people
Customer touchpoint map
Customer journey map
Buyer/ user persona
Buyer experience map
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Características de un servicio
Intangibilidad
Carácter cambiante
Inseparabilidad
Carácter perecedero
Variabilidad
3.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
El buyer ...................... no es el usuario final pero recomienda la adquisición del producto o servicio. Ejemplo: Visitador médico.
Answer explanation
Prescriptor, buyer prescriptor
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Técnicas de identificación y resolución de problemas
Flujograma
Ishikawa
árbol de problemas
causa - raíz
costumer journey map
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Es uno de los elementos de atención al cliente. Los ..................... están asociados a los canales de atención al cliente e interacción con la empresa.
6.
OPEN ENDED QUESTION
2 mins • 1 pt
Defina el concepto de servicio al cliente y explique su importancia en el contexto actual.
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
1 min • 1 pt
¿Qué puntos importantes consideramos para conocer a un cliente?
Evaluate responses using AI:
OFF
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