DT Elite Meeting

Apakah maksud OEPE

• Order End Present End

• Order End to Present

• Order Ending Present Ending

• Order End to Presenter

Berapakah masa target bagi OEPE?

• 120sec

• 210sec

• 90sec

• 60sec

Holding time bagi fries

• 1 minit

• 3 minit

• 5 minit

• 7 minit

Berat sundae tanpa topping

• 3 oz

• 4 oz

• 5 oz

• 6 oz

Apa maksud R2P

• Receipt to Present

• Receipt 2minute to Present

• Receive to Presenter

• Receive 2minute to Present

Holding time bagi coke

• 5 minit

• Tiada

• 4 minit

• 1 minit

Holding time bagi Hash Brown

• 7 minit

• 6 minit

• 10 minit

• 8 minit

Holding time bagi topping

• 24 jam

• 5 hari

• 7 hari

• 6 hari

Holding time bagi milo bib

• 18 jam

• 24 jam

• 30 jam

• 48 jam

Customer Recovery Process

• Listen, Apologize, Solve, Thank you

• Listen, Apologize, Select, Thank you

• Listen, Solve, Apologize, Thank you

• Listen, Solve, Thank you