NRF Customer Service 5.1-5.3 Knowledge Checks

A job description typically contains:

• The name of the suprervisor

• A description of the job's responsibilities

• The specific career path for an individual starting with the company in this position

• The exact hours that a person in this job works each week

Which agency is responsible for implementing laws and regulations to protect employees?

• The EEOC

• The ADA

• The FDIC

• The FLSA

What's the term for a very brief speech that you can use to sell yourself to people you meet?

• A job post

• A keynote speech

• An elevator pitch

• A sales presentation

When describing your skills and experience, it's important to:

• Begin sentences with "I did..."

• Use action verbs

• Use sentences directly from the job description

• List the names of you coworkers

If you have a job interview scheduled for 1:00 pm, when's the best time to arrive at the store where you're being interviewed?

• 1:00 PM

• 12:30 PM

• 12:45 PM

• 12:59 PM

What's the standard method to use to thank an interviewer after the interview?

• Via email

• Via text message

• Via phone call

• By sending a card in the mail.

Which of the following comments would be inappropriate in a social media post?

• Retail friends: I'm looking for a sales associate position, so if you know anyone, feel free to mention me.

• Joe, send me your demo reel and I'll talk to my producer friend about you.

• Quit my job today! No more being exploited and unappreciated!

• Thanks to Walgreens for filling my prescription so quickly!

Which of the following is not typically counted as "compensation" that an employee receives?

• Hourly Pay

• Free coffee in the break room

• Bonus Pay

• Sales commissions

Which of the following phrases is an example of positive feedback given to an employee?

• "Julie your productivity scores are very low and need to improve."

• "Max, you need to start showing up on time."

• "Phil, you've really improved your stocking speed."

• "Emily, you have so much potential."

The term for someone who is considered to be a supportive, reliable part of a group is:

• Team player

• Team member

• Teammate

• Team leader