Questions in mediation process

What is the aim of a strategic question?

• to check whether the positions have been thought through

• to find out the participants' strategic goals in the argument

• to find out the best strategy when playing chess

• to ensure that everyone involved in the mediation process understands the information being presented.

In which direction are directing questions meant to lead the conversation?

• North

• South

• Towards the nearest exit

• Towards the resolution

In what way are questions used during the mediation process?

• To stir up drama

• To guide the participants trough their disagreement to reach a solution that benefits both sides

• To make the process as long as possible (mediator charges by the hour)

What are the four types of questions asked in Mediation process (mentioned in our presentation)?

• Fractual Questions, Emotional Questions, Agreement Questions, Resolving Questions

• Factual Questions, Clarification Questions, Emotional Questions, Resolution-Focused Questions

• Clarification Questions, Damage assesment Questions,

  Resolution Questions, Factual Questions

• Scientific Questions, Emotional Questions, Agreement Questions, Enlistment Questions

Factual questions are asked after dispute have been solved to point out facts to both sides

• True

• False

What is the general aim of a clarification question?

• to find out the participants' strategic goals in the argument

• To confuse the listener further

• to ensure that everyone involved in the mediation process understands the information being presented

• To divert the conversation

Which of these are considered to be a clarification question?

• • What criteria could you use to decide what works best?

• Could you elaborate on that aspect?

• • Are there any other ways you can think of to say that?

• 1. What would it take to bring about a significant change on this issue?

• What do you mean by...?

Fill in the blank (...)

As a mediator to avoid the overuse of clarification questions, make sure that You are always ... listening.

Fill in the blank (___):

High ___ can impede information processing

Fill in the blank (___):

Everyone has basic human needs: acknowledgment, ___, recognition, etc

• Validation

• Disapproval

• Confusion

• Mediation