Medical Assist week 1

To be successful as an MA, you must learn a specific?

• Knowledge base

• Set of skills

• Set of behaviors

• All of the above

All of the following are clinical skills EXCEPT:

• Filing patient records

• Phlebotomy

• Administering medications

• Wrapping instruments

Putting yourself in another person's shoes is:

• Sympathy

• Apathy

• Empathy

• None of the above

Which of the following would take priority over all other floor tasks?

• Rooming patients

• Performing procedures

• Tasking

• Assisting the provider with a procedure

Which of the following organizations provides the RMA credential?

• NCCT

• AMT

• AAPC

• NHA

When summarizing a conversation, the listener recaps and reviews what was said.

• True

• False

A medical office assistant should always consult the office guidelines for preferred methods of scheduling.

• True

• False

Which of the following statements about cancellations is correct?

• They occur when patients do not show up for their scheduled appointments.

• All medical offices have the same cancellation policies.

• They occur when patients notify the office that they cannot keep scheduled appointments.

• They will never lead to dismissal from a medical office.

What is a referral?

• A request for a transfer of patient records from a previous practice

• An agreement between physicians to cover on-call emergencies

• An authorization for a patient to leave a practice permanently

• An authorization for a patient to receive specialized services from another practice

Which of the following is a key step in scheduling an appointment?

• Let the physician know about the appointment

• Confirm that the patient has insurance coverage

• Offer the patient choices of dates and times

• All of the above