HPE-ARUBA February 2024 Competency Exam

A request coming from R2O includes both HPE/Aruba and HPI parts. What needs to be done?

• Inform the VSR that we cannot work on this since it includes HPI parts

• Work on the HPE/Aruba portion and inform the VSR that HPI parts are not includes

• Set the ticket to invalid

True or False: A medical certificate is required for Emergency Leave Application for Legacy employees if EL is related to sickness of the family

• TRUE

• FALSE

TRUE or FALSE: We always need to seek permission from our mentors for any Escalations

• TRUE

• FALSE

TRUE or FALSE: We can send probing questions for CRM & R2O requests to Triage team.

• TRUE

• FALSE

If you attended a huddle. What should we choose when acknowledging Pulse session?

• Coached - I understand/agree

• Coached - I did not understand/agree

• I was not coached

TRUE or FALSE: VL filing in SharePoint should not be more than a month in advance

• TRUE

• FALSE

TRUE or FALSE: Validation #s should match the number of configs

• TRUE

• FALSE

TRUE or FALSE: We should be responsible on our deliverables. We have to finish it/do it on time.

• TRUE

• FALSE

TRUE or FALSE: R2O HPI request will need to be processed by VSR separately outside of JIRA.

• TRUE

• FALSE

TRUE or FALSE: We can send probing questions to Sarah Parker & Lauren King

• TRUE

• FALSE