Process Design Quiz

Utilization is the average time taken to complete one cycle of a process.

• True

• False

In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.

• True

• False

______ are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers.

• Assembly line processes

• Flow shop processes

• Continuous flow processes

• Job shop processes

Management strategies to improve process designs of services focus on:

• decreasing process costs by adding multiple approval requirements for all transactions.

• decreasing process bottlenecks by adding non-value-added activities to a process.

• increasing product and/or service quality by reducing defects and service upsets.

• increasing agility by making service processes mechanistic and controlled.

Process layouts require simple planning and control systems.

• True

• False

In a cellular layout, additional floor space is required because machines are not very closely linked within a cell.

• True

• False

One of the disadvantages of a product layout is that it has:

• high materials handling.

• high work-in-progress inventory.

• low flexibility.

• low labor utilization.

A ______ layout is an arrangement based on the sequence of operations that is performed during the manufacturing of a good or delivery of a service.

• product
• process

• cellular

• fixed-position

  
  

Call center service training is a preproduction service that requires forecasts to create value in a value chain.

• True

• False

In the context of causal forecasting models with multiple regression, an R-squared (R2) value of 0.70 means that 30 percent of the variation in the dependent variable is explained by the independent variable.

• True

• False