Prestige Tier 2 Advanced Prod Solo

Using PROD-US SOLO Utils, search for Session ID: 487818122. What date was the order placed on?

• January 23, 2024

• January 24, 2023

• January 23, 2023

• January 24, 2024

Using PROD-US SOLO Utils, search for Session ID: 487818122. What was the promo code that was used on the order?

• PGJ6

• P6GJ

• P6JG

• PJG6

Using PROD-US SOLO Utils, search for Session ID: 487818122. What is the amount the customer paid for their order?

• $115.09

• $114.09

• $115.08

• $114.08

Using PROD-US SOLO Utils, search for Order: L8HZQRN6. What is the Session ID attached to the order?

• 475650115

• 475650215

• 479650115

• 475600115

Using PROD-US SOLO Utils, search for Order: L8HZQRN6. How much was discounted on the order?

• 4HYL

• $22.20

• 4YLH

• $20.20

Using PROD-US SOLO Utils, search for Order: L8HZQRN6. What payment method did the customer use?

• Credit Card

• PayPal

Using PROD-US SOLO Utils, search for Order: L8H6CCRX. When was the order sent to Spectrum?

• 28-AUG-23

• 27-AUG-23

• Never

• 29-AUG-23

Since order L8H6CCRX does not show it has been sent to Spectrum, is this order a stuck order?

• Yes

• No

If a customer calls in stating they haven't received their order, and in the end, you find out its a Stuck Order, what do you do?

• Enter it into Spectrum manually.

• Tell the customer their order didn't go through, and they have to order again.

• Put in a Research Request to see if we got payment.

• Check Prod Solo to see if we took payment and if so, enter it into Spectrum manually.

Using PROD-US SOLO Utils, search for Order: L8H6CCRX. Did we get payment for this Stuck Order?

• No

• Yes