Activity

Guests booked under (a)   brand can take advantage of our D2D private transfers and pre-departure gifts.

True/False: We can update the format (Title case) of the passenger’s name if there is AIR on the booking.

• True

• False

  T/F: We check the “use as billing address box” if the payer is 3rd party and the address on the payment note matches client profile.

• True

• False

T/F: TIF needs to be sent if there’s a dietary preference noted on client level notes. 

• True

• False

TT: Nordic Adventure- What is the latest time that they could arrive in CPH to qualify for transfer? What is the earliest time that they could depart from OSL to qualify for transfer?

• 3:30pm and 07:15am, respectively 

• 09:00am and 10:15am, respectively

• 2:30pm and 10:15am, respectively

Luxury Escapes Travel (Travel Agency) booking with a product on RQ status. What is the additional action that we should take?

• go to Payment > Receive Payment > Complete Payment Information > Click Accept > continue to QC

• go to Payment > Receive Payment > Complete Payment Information > Click Accept > escalate

• Escalate as credit agreement should automatically apply to Luxury escapes bookings.

IOF: 10-MAR-2024 to 20-MAR-2024

PRE HOTEL: 11-MAR-2024

MCT: 12-MAR-2024 TO 20-MAR-2024

AON is added. On what dates should AON be booked?

• 10-Mar to 20-Mar as AON should cover flight dates on file

• 11-Mar to 20-Mar as AON only covers hotels, not IOF nor AIR

• 11-Mar to 20-Mar as AON only covers products booked thru TTC

TT- Balkan Adventure

booking has no IOF. Pre hotel is booked on file. Please advise if guest will be qualified for transfers or not.

• Qualified for both. As per GKC, flight details are only mandatory to book chargeable.

• Arrival- not qualified

  Departure- qualified

• not qualified for both as pre hotel is booked on file.

Guest is travelling alone and booked in a twin share room. As you checked the remarks, passenger has sleep apnea and will be bringing CPAP machine. Does booking need to be escalated?

• No. We never escalate if guest has remarks. We can just simply add a tracking code. Guest will fill out the form and will send it back to us once accomplished.

• Booking needs to be escalated as it is a special remark that is out of our scope.

• Booking needs to be escalated as guests with sleep apnea can't travel with us.

TA under Luxury Escapes booked a late minute reservation (late booking). Booking ITINERARY shows 0.00 on amount paid field. What action should be taken?

• Booking must be escalated as full payment must be collected on late bookings.

• Booking does not need to be escalated as Luxury escapes uses credit agreement as form of payment and we treat the booking as fully paid.

• Booking does not need to be escalated all bookings can be placed on 3-day hold.