What do managers control to ensure that employees are efficient, respectful, and abiding by rules and policies?

Employee actions and accomplishments

What is the primary purpose of managerial control according to the text?

To keep organizations on track and achieve goals

To monitor and control employee behavior

To punish employees for not following company rules

To manage sales data after campaigns

What can managers do to measure the success of a promotional campaign using feedback controls?

They can examine sales data to see whether sales increased from the promotion.

They can listen to employees' phone calls with customers.

They can evaluate the team's progress toward its goals.

They can observe personal interactions once a week.

According to the text, what is a consequence of not having a way to track how well a sales team is progressing toward its goals?

It's difficult for a sales manager to coach their team to improve.

Managers can easily measure the overall success of campaigns.

It's easy to see where improvements are needed.

Managers can exert control to make sure their businesses are using resources effectively.

What ethical dilemma is Marianne facing in the scenario provided?

Figuring out how to technically comply with company rules while punishing Jake.

Deciding whether to fire Jake based on his performance.

Choosing to listen to Jake's phone calls with customers without a valid reason.

Determining the best way to manage sales data.

What is the first step in controlling to ensure standards of excellence?

Determine standards of excellence.

Implement a customer relationship management system.

What is essential to the step of measuring performance?

Increasing the number of clients by 15%.

Setting up a landscaping company.

Contacting 10 new prospects a day.

What type of systems help managers audit performance in real time?

Systems that automatically track and analyze performance.

Customer relationship management systems.

What should managers do when actual performance falls short of standards?

Take corrective action to get things back on track

Ignore the variance and continue with current practices

Avoid communicating with employees

According to the image, what is one way a landscaping company could address a gap in performance?

Set up a meeting with the underperforming salesperson

Increase the number of salespeople

Reduce the standards of excellence

What is the purpose of comparing actual performance with standards?

To identify variances and see where the gaps are

To eliminate the need for performance reviews

To justify the dismissal of underperforming employees

To increase the workload on salespeople

How can managers motivate salespeople according to the text in the image?

By offering guidance and support

By increasing their sales targets

By reducing their responsibilities

What are human resources controls used for in management?

To evaluate employees' ability to meet expectations

To control the company's budget

To calculate return on investment

What is the purpose of conducting audits in an organization?

To track and analyze sales data

What is the main benefit of implementing controls according to the highlighted statement in the image?

To make informed personnel decisions

To make informed financial decisions

To ensure sustainable use of resources

To increase sales data accuracy

What is one of the most important components of an effective control system in an organization?

It must be based on accurate information.

It should be implemented by team leaders only.

It needs to be updated every week.

It must involve external parties only.

Which of the following is NOT a characteristic of effective controls according to the text?

They should be based on inaccurate information.

They must be accepted by all team members.

They must involve everyone to be effective.

What should managers do to protect against data loss and theft?

Avoid using inventory management systems.

Limit the use of technology controls.

What is the purpose of product controls in management?

To control the way products are made, used, and distributed.

To ensure that sports teams perform well.

To avoid implementing any controls.

To focus solely on technology controls.

What should a company do to ensure its services are living up to the business's standards?

Examine customer reviews and determine service quality.

Only focus on internal controls.

Make sure warranties and guarantees are difficult to understand.

When implementing new controls, why should managers be careful not to disturb existing workflows?

To prevent disruption and loss of production

To avoid the need for training new employees

To reduce the cost of new controls

To simplify the control evaluation process

What is an important consideration for managerial controls to be cost-effective?

They should not cost more than the benefit they provide

They should involve multiple, complicated processes

They should require the least amount of employee training

They should be implemented without any planning

What is essential for a control to be easy to track?

It should be easy to track and evaluate

It should involve checkpoints at every stage of production

It should be based on complicated data analysis

It should be implemented without employee input

Why is it important for controls to be easy to understand?

So that the people affected by them can effectively execute them

So that they can be implemented without any instructions

So that they do not require any form of tracking

So that they can be more expensive to implement

What is the final step in the managerial control process as listed in the summary?

Compare performance with standards

What is the purpose of taking corrective action in the managerial control process?

To evaluate employee's personal life

Which of the following is NOT listed as a characteristic of effective controls?

Must be based on the production process

Must match the organization's needs

Should be followed by timely corrective action

Should be easy to explain to employees

Managerial Control in the Workplace

Authored by Roshonda Daniels

Business

9th Grade

Used 3+ times

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of managerial control in the workplace?

To reprimand employees when they break the rules

To monitor a team's efforts by comparing work effort to predetermined goals and standards

To help managers plan their vacations

To ensure that employees are paid on time

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which function of management involves ensuring that the work effort complies with action plans and that resources are used effectively?

Planning

Organizing

Controlling

Leading

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does managerial control relate to the planning function of management?

It has no relation to planning

It is only concerned with past performance

It checks to see how the organization is doing on accomplishing goals and fulfilling strategies

It replaces the need for planning

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the most important things for managers to control in a business?

Office location

Employee hobbies

Finances

Lunch menus

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the text, what do managers need to ensure about the products?

They are produced in a way that satisfies company goals.

They are the cheapest to produce.

They are produced using the oldest technology available.

They are produced by the most employees possible.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of control is exemplified by a manager setting rules for how employees are supposed to clock in and out of a shift?

Concurrent control

Feedback control

Feedforward control

Financial control

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an example of concurrent control?

A manager reviewing a financial report after the fiscal year ends.

A quality-control manager inspecting a production line while it is in operation.

A manager setting sales targets at the beginning of the year.

An employee survey conducted to gather feedback on management.

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Managerial Control in the Workplace

What is the purpose of managerial control in the workplace?

Which function of management involves ensuring that the work effort complies with action plans and that resources are used effectively?

How does managerial control relate to the planning function of management?

What is one of the most important things for managers to control in a business?

According to the text, what do managers need to ensure about the products?

What type of control is exemplified by a manager setting rules for how employees are supposed to clock in and out of a shift?

What is an example of concurrent control?

What do managers control to ensure that employees are efficient, respectful, and abiding by rules and policies?

What is the primary purpose of managerial control according to the text?

Which of the following is NOT listed as a type of managerial control in the text?

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