10 Rules For Great Service - Induction Basic  Training

10 Rules For Great Service - Induction Basic Training

Professional Development

13 Qs

quiz-placeholder

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10 Rules For Great Service - Induction Basic  Training

10 Rules For Great Service - Induction Basic Training

Assessment

Quiz

English

Professional Development

Practice Problem

Hard

CCSS
RI.11-12.5, RL.2.6, RI.9-10.5

+7

Standards-aligned

Created by

Mr Ranau

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Apa saja contoh 10 Golden rules for great service?

Smile Voice, Listen, Positive Speaking
Your Language, Body Language, Confidence
Courtesy, Control, Focus, Provide Choice
Semua Jawaban Benar

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Pada saat nelpon membawa nama anda, perusahaan dan produk yang dijual disebut dengan?

Smile Voice
Your Language
Courtesy
Provide Choice

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Menyimak secara aktif yang membuat komunikasi akan berhasil disebut dengan?

Smile Voice
Listen
Courtesy
Provide Choice

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Hindari Kata Mungkin, Saya Rasa, Saya Tidak Yakin merupakan contoh penggunaaan?

Smile Voice
Listen
Positive Speaking
Provide Choice

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Jangan menggunakan bahasa gaul, jargon, serta bahasa tingkat tinggi atau istilah-istilah yang tidak dimengerti merupakan contoh penggunaaan?

Smile Voice
Listen
Positive Speaking
Your Language

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

jangan melakukan aktivitas lain merupakan contoh penggunaaan?

Body Language
Listen
Positive Speaking
Your Language

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Anda harus percaya pada diri anda, jika anda ingin dipercaya oleh nasabah merupakan contoh penggunaaan?

Body Language
Confidence
Positive Speaking
Your Language

Tags

CCSS.RL.2.6

CCSS.RL.8.3

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