Communication Process Quiz

What is the basic process of communication described in the document?

• A) A message is sent from the receiver to the sender through a communications medium.

• B) The sender translates an observation into a message and transmits it to the receiver.

• C) The receiver sends feedback to a third party who is not involved in the communication.

• D) The sender and receiver exchange roles continuously without sending any messages.

Which of the following is NOT one of the basic elements of Interpersonal Communications (IPC)?

• A) Sender

• B) Receiver

• C) Message

• D) Protocol

During a 9-1-1 call using an All-callers protocol, who is the sender initially?

• A) The caller who needs to ask a series of questions.

• B) The 9-1-1 Officer who must control the dialogue.

• C) The 9-1-1 Officer who must ensure understanding.

• D) The caller who is the receiver.

What must the 9-1-1 Officer ensure during the call?

• A) That the caller becomes the sender.

• B) That the caller understands and cooperates.

• C) That the caller takes control of the dialogue.

• D) That the caller sends feedback to a third party.

What are the two basic forms of interpersonal communications?

• Oral and written communications

• Verbal and non-verbal communications

• One-way and two-way communications

• Effective and ineffective communications

Ineffective communications can occur when:

• The sender has a clear idea of the message

• The receiver listens carefully

• The receiver infers a different meaning than what was intended

• The sender and receiver engage in a constructive exchange

Engaging in two-way communications is more time-consuming for the sender because it:

• Wastes valuable time

• Requires feedback

• Is less accurate

• Does not involve sharing of information

According to research, what percentage of the entire communication spectrum is nonverbal?

• Between 10% and 30%

• Between 40% and 60%

• Between 70% and 90%

• Between 95% and 100%

Which of the following is an example of a personal form of verbal communication?

• Radio transmission

• Teleconference

• 9-1-1 Call

• Microphone

What is considered a form of non-verbal communication that involves body movements or gestures?

• Body Language

• Facial Expression

• Eye Contact

• Symbols