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Communication Process Quiz

Authored by James Cappelletti

Other

12th Grade

Used 1+ times

Communication Process Quiz
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32 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the basic process of communication described in the document?

A) A message is sent from the receiver to the sender through a communications medium.

B) The sender translates an observation into a message and transmits it to the receiver.

C) The receiver sends feedback to a third party who is not involved in the communication.

D) The sender and receiver exchange roles continuously without sending any messages.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT one of the basic elements of Interpersonal Communications (IPC)?

A) Sender

B) Receiver

C) Message

D) Protocol

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During a 9-1-1 call using an All-callers protocol, who is the sender initially?

A) The caller who needs to ask a series of questions.

B) The 9-1-1 Officer who must control the dialogue.

C) The 9-1-1 Officer who must ensure understanding.

D) The caller who is the receiver.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What must the 9-1-1 Officer ensure during the call?

A) That the caller becomes the sender.

B) That the caller understands and cooperates.

C) That the caller takes control of the dialogue.

D) That the caller sends feedback to a third party.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two basic forms of interpersonal communications?

Oral and written communications

Verbal and non-verbal communications

One-way and two-way communications

Effective and ineffective communications

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Ineffective communications can occur when:

The sender has a clear idea of the message

The receiver listens carefully

The receiver infers a different meaning than what was intended

The sender and receiver engage in a constructive exchange

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Engaging in two-way communications is more time-consuming for the sender because it:

Wastes valuable time

Requires feedback

Is less accurate

Does not involve sharing of information

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