Advanced Foods Test Ch. 7 and Ch. 8

Define communication.

• Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups.
• Communication is the process of exchanging physical objects between individuals or groups.
• Communication is the process of exchanging money between individuals or groups.
• Communication is the process of exchanging goods between individuals or groups.

What is verbal communication?

• Verbal communication is the act of conveying messages through body language.
• Verbal communication is the act of conveying messages through written words.
• Verbal communication is the act of conveying messages, ideas, or information through spoken words.
• Verbal communication is the act of conveying messages through telepathy.

What is non-verbal communication?

• Non-verbal communication is the transmission of messages or information without the use of words.
• Non-verbal communication is only done through written messages.
• Non-verbal communication is limited to verbal cues.
• Non-verbal communication involves only facial expressions.

What should you think about before sending a message?

• Font, color, size
• Time of day, weather, location
• Spelling, grammar, punctuation
• Content, tone, recipient, context, potential impact

The possible obstacles to communication include

• Noise

• language barriers or cultural differences

• physical or emotional barriers

• social media

Effective listeners

• Interrupt frequently
• Ignore the speaker
• Provide unsolicited advice
• Pay attention and provide appropriate feedback

When taking a message, what are the six questions to make sure you collect all vital information?

Generalizations about a group

• Biases

• Prejudices

• Differences

• Stereotypes

Attitude toward a group based on bias judgement unrelated to abilities

• Prejudice
• Cultural Tendencies

• Judgment
• Discrimination

Personal drive to do your best regardless of reward

• Reward-based motivation
• Personal professionalism

• Internal motivation

• External motivation