3. Communication in Healthcare

What should healthcare workers be able to use instead of medical jargon when communicating with patients and their loved ones?

• Technical terms

• Clear language

• Complex vocabulary

• Abbreviations

What is communication?

• The process by which people argue

• The process or means by which information is exchanged

• A method of transportation

• A type of computer software

Who is responsible for sharing the message in communication?

• The receiver

• The feedback

• The sender

• The message

What role does the receiver play in communication?

• Sharing the message

• Interpreting the message

• Providing the message

• Ignoring the message

What is feedback?

• The message being shared

• The interpretation of the message

• The receiver's response to the message

• The sender's intention

What must a sender do to ensure effective communication?

• Deliver the message in a complex manner

• Deliver the message clearly and concisely

• Ignore the receiver's feedback

• Focus on interruptions and distractions

What is important for the receiver to do in the communication process?

• Interrupt the sender

• Misunderstand the message

• Hear and receive the message

• Get distracted during the communication

For effective communication, what should be avoided?

• Clear messages

• Concise delivery

• Interruptions and distractions

• Understanding the message

What is verbal communication?

• Using body language, expressions, and gestures to communicate

• Using words and language to communicate

• Using written forms to communicate

• Using sign language exclusively

What is nonverbal communication?

• Using words and language to communicate

• Using written forms to communicate

• Using body language, expressions, and gestures to communicate

• Using musical instruments to communicate