IPR - Ch. 10 Vocabulary Quiz - Communicating w/ Others

The person that transmits or sends the message

• Friend

• Poor Listener

• Receiver

• Sender

An exchange of information between two or more people

• Active Listening

• Communication

• Feedback

• Problem Ownership

This encourages a better understanding of the other person’s point of view when dealing with a problem in a positive way

• Active Listening

• Conflict Resolution

• Feedback

• Nonverbal Communication

This occurs when any two people disagree

• Compromise

• Conflict

• Negotiation

• Placating

A way of expressing thoughts, feelings, and ideas from a personal point of view is done by making a You-Statement

• True

• False

A give-and-take method that allows both people to express themselves

• Compromise

• Closed Mind

• Problem Ownership

• Verbal Communication

A way of sending and receiving messages without using words

• Active Listening

• Passive Listening

• Nonverbal Communication

• Verbal Communication

A pattern in which people will say or do something just to please others or keep them from getting upset

• Distracting

• Mixed Messages

• Negotiation

• Placating

The person that hears or interprets the message

• Boss

• Receiver

• Sender

• You pet

If the sender does not say what he or she really means or their choice of words are not clearly express their thoughts and feelings, they are sending a mixed message

• True

• False