Active Listening

Why is good listening considered crucial for enhancing relationships?

• It allows one to dominate conversations more effectively.

• It improves mutual understanding and worldview.

• It makes conversations shorter and more efficient.

• It helps in planning responses better.

What is NOT a characteristic of high-quality listening?

• Smiling and nodding at set intervals.

• Having a positive intention towards the speaker.

• Showing attentiveness.

• Conveying understanding.

What should you do before starting a conversation to listen better?

• Plan out your responses.

• Remove any distractions in the environment.

• Prepare your arguments.

• Decide on the conversation's outcome.

What is an effective way to ask questions while listening?

• Asking questions that satisfy your curiosity.

• Waiting for natural pauses to ask open-ended questions.

• Asking yes or no questions to speed up the conversation.

• Interrupting to make sure your questions are answered first.

Why is it important to avoid planning your response while listening?

• It shows you are a dominant speaker.

• It can make the conversation longer.

• You might miss important details being said.

• It makes it easier to win arguments.

Why is it okay to ask for clarification during a conversation?

• It allows you to take control of the conversation.

• It can embarrass the speaker.

• It demonstrates your commitment to understanding.

• It shows you were not paying attention.

How can you show that you are engaged in listening?

• By interrupting with your own stories.

• By frequently checking your phone to show you can multitask.

• By summarizing what was said and asking for clarifications.

• By planning your response while the other person talks.

How does good listening affect conversations when you disagree with the speaker?

• It ends the conversation quickly.

• It can foster open-mindedness and a safe environment.

• It makes it easier to argue your point.

• It helps in changing the speaker's mind.

What is not a goal of truly open-minded listening?

• Changing the speaker's mind.

• Understanding the speaker's perspective.

• Creating a non-judgmental environment.

• Fostering a deeper conversation.

What is a benefit of good listening in the workplace?

• Employees experience less burnout and feel more heard.

• It leads to higher employee burnout.

• Managers are seen as more authoritative.

• Employees feel more competitive.