UNIT 4

Which of the following is NOT considered a form of non-verbal communication?

• Text messages

• Physical distance

• Voice intonation

• Facial expressions

What does positive body language convey?

• Impatience

• Disinterest

• Interest

• Disbelief

Why is it important for healthcare workers to be aware of non-verbal communication?

• To gossip about patients

• To improve patient care

• To avoid work responsibilities

• To ignore patient concerns

Which of the following is an example of negative body language?

• Smiling

• Crossing arms

• Nodding

• Maintaining eye contact

What should a healthcare worker's face reflect when dealing with patients?

• Indifference and boredom

• Warmth, confidence, and interest

• Annoyance and frustration

• Disgust and impatience

Why is it important for healthcare workers to control their facial expressions?

• To scare patients

• To confuse patients

• To annoy patients

• To reassure patients

What should healthcare workers do when administering touch to patients?

• Avoid explaining the procedure

• Ignore cultural practices

• Enter personal space without warning

• Inform patients of the purpose and sensations

What is the best way for healthcare workers to handle challenging situations?

• Reflect warmth and confidence

• Maintain eye contact

• Show impatience and annoyance

• Roll eyes and shrug shoulders

How can healthcare workers use non-verbal communication to build rapport with patients?

• By avoiding eye contact

• By maintaining a closed body posture

• By smiling and nodding

• By showing impatience

What role does body language play in patient satisfaction?

• No role at all

• It can enhance or detract from the patient experience

• It only confuses patients

• It scares patients away