RDM review lec 7

Daily Responsibilities of Duty Manager

• Assists in serving guests at the front desk or in the restaurant during peak periods as needed

• Work through department managers and designated shift leaders to correct anydeficiencies noted in the public areas and guest rooms that can be resolved during the shift.

• Maintain control of Guest Satisfaction at all times

• All of the above

1. Responsibilities of the manager on duty at the beginning of the shift:

• Check the switchboard operator, guest relations or shift leader, security officer, where applicable.

• Hand over the Full Situation to the Next Manager on Duty if Any or the Night Manager

• Turn in the Manager on Duty Report to the General Manager's office.

• Deliver Back the Manager on Duty Key or Key card to the Front Office. Deliver Back any Communication equipment to the Telephone Operator

• A&C

3. Basic supplies needed by the duty manager

• Manager on Duty Manual

• Manager on Duty Daily Report

• Daily Guest Room Checklist Forms

• Cash deposit voucher

• a,b & c

The Night Auditor acts as a communication link between the guest and hotel operations during the …. to …. shift

• 1. 11:00 p.m to 5:00 a.m

• 11:00 p.m to 8:00 a.m

• 12:00 p.m to 6:00 a.m

• 11:00 p.m to 7:00 a.mu

The Night Auditor check in and check out guests who arrive or depart after …

1. In what form a Duty Manager can use in order to inspect the guest rooms

• Daily Guest Room Checklist form

• • Property Management System

• Hotel Reservation Form

• All of the above

1. This task by Duty Manager will be fulfilled at the beginning or at the end of the shift

“ Meet with the previous manager on duty (if any) review the Previous Day manager on duty report, noting any work requests, guest complaints and other significant events which may require the attention of the manager on duty during the succeeding Day.”

• • At the beginning

• At the end

1. Which of the following is not a supply of Duty Manager

• • Guests complaints form

• Maintenance Request Form

• Hotel Job Application Form

• Complementary Order Form

The ratio that indicates the proportion of rooms sold to room available for sale during a specific period of time.

  In hotel operations, it is typical that the business day ends when the night audit begins. (True or False)

• True

• False