Deliver Customer Service Excellence

Why do you need to greet the customer with a smile?

• Its the right thing to do

• To make the customer feel comfortable and welcomed

• To be courteous

• To make myself feel good

Why do you need to check with the customer about reservation?

• To confirm the identity of the customer

• For contact tracing

• To ensure that the customer is seated at the correct table reserved or that they are not seated at a reserved table if they do not gave a reservation

• Not sure

Why do you need to usher customer to the seat

• So that the customer is seated at the correct table

• For security reasons

• To show the customer that I am in Charge

• To fulfil 10000 steps in my Fitbit

How do you present the menu?

• Point the customer where the menu is on the table

• Ask them to collect from the cashier's counter

• To hand the menu to the customer with both hands and a smile

• The customer would usually pick it up themselves without assistance

Why do you need to check with the customer for any food allergy or dietary restrictions

• To update the customer database

• To prepare for medical emergencies

• To create small talk

• To advice the customer on the food options in the menu that she could order according to her allergy and restrictions

What is the house specialty that you will inform the customer?

• Nonya Curry Chicken

• Fried Kway Teow

• Fish and chips

• Fish Soup

What is the recommended drink?

• Iced Coffee

• Orange Juice

• Cool Lemongrass Drink

• Bangdung

What is the recommended hot beverage and dessert?

• Milo Dinosaur and Cheese Cake

• Teh Peng and Ice Kachang

• Traditional Kopi or Teh and Durian Chendol

• No such recommendations at all

How do you take the orders?

• Ak the customer to write on the order sheet themselves

• Scribble it on the order sheet as quickly as possible so that the kitchen can start preparing asap

• Record it on your phone

• Listen carefully to what the customer order and write it down on the order sheet neatly

Why must you repeat the orders to the customer?

• To confirm with the customer that the orders taken by you is correct

• Customers like to change their minds

• So that the other customers know their orders

• So that the kitchen staff can hear the orders and start preparing