GDPR Quiz

Which of the following is a common check in the GDPR procedure? 

• Asking for a receipt
  

• Checking the risk levels

• Compromised account check

• Reviewing if there are other claimants

We can never provide GDPR data to an account that is currently compromised.

• TRUE

• FALSE

A player is contacting us from one account and asking about the data of a friend's account. What should we do? 

• Ask the RA for a receipt from the TA

• Ask for contact from the target account

• Reject the ticket with BOT - Reject Phishing

• Manually reject the ticket and set Spam as reject reason

A ticket has the note ''Contacting player is deflected''. The player came through the GDPR bot, is clean and says he doesn't want his data but help with a gameplay question. 

What is the correct step? 

• Assigning to the GDPR Bot

• Sending the player his GDPR data

• Assigning to Bot Reject - GDPR Unsupported

A player has multiple currencies in Pandora, but you have determined the account to be clean. He is still marked as ineligible for data requests in Pandora. He has already been through the GDPR bot and confirmed his request to the bot.

What is the correct step?

• Ask for confirmation again

• Schedule the data and inform the player

• Escalate to the GM team to schedule the data

• Deny the data request for being ineligible in Pandora

Which of the following is an escalation criteria for GDPR deletion?

•  Account Protection being turned on

• A player having a high value account

• Having a lost account recovered in the past 30 days

• Having a compromised account recovered in the past 30 days

We can never provide GDPR data to accounts that have been compromised in the past or are currently compromised, but we can help GDPR delete their data if we determine them to be the owners of the account. 

• TRUE

• FALSE

A player requests GDPR deletion from a clean account, has been through the GDPR bot, confirmed deletion to the bot and stated he wants ''more time in his life'' as the deletion reason. 

What is the correct step? 

• Denying the GDPR deletion request

• Ask for the player to clarify his reason

• Schedule GDPR deletion in Pandora and inform the player

• Ask the player to confirm again if he wants to schedule deletion

A player is contacting you about GDPR deletion, and he says that he just clicked on the wrong bot option and would just need help on how a new feature of the update works. The player is T2.

What is the correct step?

• Explain how the new feature of the update works

• Reject the ticket with Bot Reject - GDPR Unsupported

• Schedule GDPR deletion in Pandora and inform the player