Business Management Practice 4 Quiz

When organizational goals are not being met, what is one alternative action that can be taken?

• Lowering standards

• Ignoring the issue

• Changing goals or strategies

• Blaming employees

What should be considered when evaluating alternative actions for unmet goals?

• Employee preferences

• Organizational values

• External market conditions

• Personal opinions

Objective 2: Identify the four steps used in the process of controlling operations within a business. What is the first step in controlling operations within a business?

• Measuring performance

• Setting standards

• Analyzing performance

• Taking corrective action

Which step in the process of controlling operations involves comparing actual performance against established criteria?

• Setting standards

• Measuring performance

• Analyzing performance

• Taking corrective action

After measuring performance, what is the next step in the process of controlling operations?

• Setting standards

• Measuring performance

• Analyzing performance

• Taking corrective action

What is the final step in the process of controlling operations within a business?

• Setting standards

• Measuring performance

• Analyzing performance

• Taking corrective action

Which factor in operations management focuses on continuous improvement and customer satisfaction?

• TQM (total quality management)

• Lean

• Supply Chain

• Benchmarking

What is the primary focus of lean management?

• Maximizing waste

• Minimizing customer satisfaction

• Minimizing waste and maximizing efficiency

• Maximizing customer satisfaction

Which factor in operations management focuses on the flow of products or services from suppliers to customers?

• TQM (total quality management)

• Lean

• Supply Chain

• Inventory Management

Which factor in operations management emphasizes reducing excess inventory and improving production efficiency?

• TQM (total quality management)

• Lean

• Supply Chain

• Six Sigma