Activity #2 - Leasing and Maintenance

What information can we find in the PIF?

• Pets, Tours, Leasing agent's name and Qualifications/Fees

• Tours only

• Basic information, Pets, Amenities and Menus

• Tours, Nearby, Pets and Amenities

What information can we find in the Qualifications/Fees tab?

• Discounts

• HUD/Section 8

• Admin Fee

• Parking Fee

What are the two types of income offered by the communities?

What are the two types of prices that our communities handle?

What colors of badges can we find on the purple banner?

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What should I ask in a leasing call?

• Size Home

• Leasing Terms

• Move in Date

• Vehicles

• Prospect's full name

Which of the following does not represent a zero in your QA on a leasing call?

• Do not ask the Number of occupants

• Do not ask the User Field Questions

• Do not check Dupes

• Do not ask for permission to send text

• Fall into the Fair Housing Law

If a resident reports that the front door lock is not working, what maintenance rule would you use?

If a resident reports that there is a car blocking their parking space, what maintenance rule would you use?

What information should you ask for when filling out a maintenance ticket?

• How many pets and what kind.

• Resident's full name.

• Building and apartment number.

• Permission to send text

• Permission to enter resident's home.