Customer Service

A customer service problem happens when

• A customer asks for the manager
• serving the customers becomes unprofitable
• customer complaint is ignored
• customer service does not meet expectations

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

In order to provide good service, employees should give customers...

• Free Products
• Limited Information
• Political Opinions
• Complete Attention

What do customers expect business employees to be?

• Well- Informed
• Irresponsible
• Wealthy
• Laid- Back

Emphasizing customer service can help a business to be ...

• Irresponsible 
• Competitive 
• Objective
• Possessive 

What staff are responsible for displaying a customer-service mindset?

• Those with direct customer service
• Management
• Those with indirect customer service
• All staff

When is the right time to demonstrate a customer-service mindset

• When you're by yourself
• When someone is watching
• All the time
• When you have a customer

Customers who complain:

• Had unhappy childhoods

• Are genetically predisposed to sourpusses

• Have trouble in their primary relationships

• Are doing you a service in identifying what isn't working in your business or organization

Identify two examples of external customers:

• Impulse customers

• Warehouse employees

• HR Staff

• Loyal customers

Which statement about customer service is correct?

• Excellent customer service results in a more positive business

  reputation.

• Excellent customer service results in more promises and

  therefore more lawsuits.

• Excellent customer service results in fewer loyal customers.

• Excellent customer service results in lower wages.