Monthly Scorecard Assessment

What is the ideal turnaround time required to achieve a 100% resolution rate for handling minor customer concerns?

• One to Two days

• Three to Five days

• Six to Seven days

• More than Seven days

• None of the above

What is the Key Performance Indicator (KPI) used to attain a 100% rating for the Real Property Tax Category?

• Filed evaluations form

• Timely Payment

• RPT Renewal and payment monitoring, receipt of payment

• Paid beyond due date

• None of the above

To achieve a 100% rating in Permits and Licenses Category, what is the ideal turnaround time required?

• After expiration

• Less than 2 weeks before expiration

• 2 weeks before expiration

• One (1) Month before expiration

• Sixty (60) days before expiration

What is the source of Key Performance Indicator (KPI) information is used for the Building Calendar that ensures 100% timely compliance?

• Two-weeks before expiration

• One month before expiration

• Timely Accomplishment of all items in the building Calendar (Activities should come from the Annual Management Plan)

• Preventive Maintenance Checklist of Equipment

• Visual confirmation of project, Building Calendar & Approved Management Plan, Project Gantt Chart

To attain a perfect score of 100% in the category of Releasing of SOA (Dues, Water, Electricity, Special Assessment), what is the Key Performance Indicator (KPI)that ensures the highest rating?

• Restrict and delayed

• Release before the due date

• Timely Issuance of ALL SOA (100% SOA)

• Arrange on time

• SOA Release Monitoring, E-mail of Sending SOA (if soft copy), Received SOA copy

What is the ideal turnaround time required to achieve a 100% resolution rate for handling major technical concerns?

• 1 - 2 Days

• 6 - 7 days

• 15 - 21 Days

• 1 - 14 Days

• 22 - 31 Days

To ensure that operational hours of all equipment average between 96-100%, what source of Key Performance Indicator (KPI) information is utilized?

• Monitoring Maintenance Program

• Operational hours of Equipment Monitoring

• Preventive Maintenance Monitoring Report

• Preventive Maintenance Checklist of Equipment

• Equipment Uptime Report

The filed Equipment 201 Files, filed Unit Owner 201 files, filed Accounting Records (OR, SOA, Financial Reports), and properly labeled files and folders stored in a designated filing area serve as a source of Key Performance Indicator (KPI) Information for which category?

• TPC Contract Management

• Maintenance Management

• Property Management

• Records Management

• None of the above

Your team will achieve a 100% scoring in SPMC A/R Category if your team will be?

• Paid on the due date

• Paid after the due date

• Paid more than 7 days

• Paid more than 31 days

• Paid before the due date

What is the formula of getting the total score (C) in monthly scorecard?

If A = Weight, B = Score, C= % Score

• C = B x A / 100

• C = A x B / 100

• C = C (AxB) / 100

• C = C (BxA) / 100

• None of the above