Topic 12
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Business
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
________ is the final step in the management process, which provides a critical link back to ________
A) Organizing; planning
B) Planning; controlling
C) Controlling; planning
D) Leading; organizing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The first step in the control process is ________.
A) setting the desired standards
B) measuring actual performance
C) comparing performance against expectations
D) enforcing managerial control
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Managers should use subjective measures when ________.
A) work activities cannot be expressed in quantifiable terms
B) work activities are critical to the organization
C) organizational processes and activities are complex
D) employee attitudes are at stake
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.
A) personal observations
B) statistical reports
C) oral reports
D) written reports
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Disciplinary action is helpful to the organization because ________.
A) employees know what to do to correct their undesirable behavior
B) disciplined employees are less likely to leave the organization
C) the manager will monitor the disciplined employee more closely
D) after the first rule violation, problem employees are eliminated from the organization.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.
A) feedforward
B) concurrent
C) feedback
D) management
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The information provided by the customer who brings a product in for warranty work can be used for ________ control
A) feedforward
B) concurrent
C) preventive
D) feedback
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