Topic 12

________ is the final step in the management process, which provides a critical link back to ________

• A) Organizing; planning

• B) Planning; controlling

• C) Controlling; planning

• D) Leading; organizing

The first step in the control process is ________.

• A) setting the desired standards

• B) measuring actual performance

• C) comparing performance against expectations

• D) enforcing managerial control

Managers should use subjective measures when ________.

• A) work activities cannot be expressed in quantifiable terms

• B) work activities are critical to the organization

• C) organizational processes and activities are complex

• D) employee attitudes are at stake

Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.

• A) personal observations

• B) statistical reports

• C) oral reports

• D) written reports

Disciplinary action is helpful to the organization because ________.

• A) employees know what to do to correct their undesirable behavior

• B) disciplined employees are less likely to leave the organization

• C) the manager will monitor the disciplined employee more closely

• D) after the first rule violation, problem employees are eliminated from the organization.

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

• A) feedforward

• B) concurrent

• C) feedback

• D) management

The information provided by the customer who brings a product in for warranty work can be used for ________ control

• A) feedforward

• B) concurrent

• C) preventive

• D) feedback

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

• A) productivity

• B) effectiveness

• C) efficiency

• D) yield

The management control that takes place while a work activity is in progress is known as ________ control.

• A) immediate

• B) concurrent

• C) feedback

• D) consistent

Which one of the following observations best explains why the control function is important?

• A) An effective control system includes employee empowerment.

• B) An effective control system assures that the organization will meet or exceed its goals.

• C) An effective control system is the only way managers know whether organizational goals are being met.

• D) Organizational strategies are formed during the controlling stage.