Business Etiquette and Social Skills Packet

The name of John's manager is Suhasini. Josh has trouble remembering and pronouncing the name correctly. Which is the best solution to this problem?

• Call his manager Sue.

• Call his manager ma'am.

• Write down the correct pronunciation of the name phonetically and practice saying it.

• Avoid speaking to his manager.

DeShawn works at Acme Paint Store. Which is the best way for DeShawn to greet a customer?

• Make eye contact with the customer, smile and say "Good morning. I am DeShawn. How may I help you today?"

• Nod at the customer and return to work.

• Say "Let me know if you need anything."

• Stand very close to the customer.

Tara's company is having its annual picnic on May 20th. The party organizer asks employees to RSVP by May 15th. What should Tara do?

• Tara does not need to respond because she is not sure if she can attend.

• Tara is an employee, so she can attend the picnic without responding to the organizer.

• Tara should respond by May 20th.

• Tara should respond by May 15th.

It is appropriate to wear headphones while having a workplace conversation as long as the volume is off.

• True

• False

When interacting with people in the workplace, you do not want to appear either too formal or too casual.

• True

• False

If you realize you have spinach in your teeth while at a restaraunt, excuse yourself and go to the restroom to remove it.

• True

• False

If you jam the copy machine, so not say anything. The next person can try to fix it.

• True

• False

Ava needs to ask her co-worker, Nia, a question now. Nia is speaking with a client. Which should Ava say?

• "Nia, I have a question."

• "Excuse me for interrupting. Can I ask you an urgent question, Nia?"

• "I need your help, sweetie."

• "Have a minute, Nia?"

Learn to (a)   people's names correctly.

(a)   co-workers, supervisors, and customers by the names they used when they introduced themselves.