Ferguson How To?

How can Ferguson Enterprises purchase products from Duravit?

• Through Ferguson DC's

• Via SOD

• Branch Direct

• All of the above

A Ferguson branch calls about a defective product. What do you do?

• Refer to Duravit's claims department.

• Advise about Ferguson's defective allowance.

• All of the above.

A Ferguson branch wants to return products. What do you do?

• Send RGA request to the claims department.

• Process the RGA.

• Refer the branch to return the product to their reflective DC.

• All of the above.

Who can request a Ferguson DC order cancellation?

• Ferguson Sales Rep.

• Duravit Rep Agencies.

• Ferguson DC Customer Service.

• Ferguson DC purchasing - Pam Shaffer.

When can a branch direct order direct via EDI?

• AR (additional requirements) products such as a semi-custom console.

• Emergency fulfillment with no time to wait for DC order (approval needed).

• Projects.

• All of the above.

What qualifies for a Ferguson SOD order placement?

• Parts.

• Tub drains.

• Made to order furniture.

• All of the above.

How are Ferguson display orders handled?

• Through the annual/bi-annual display survey via Ferguson corporate.

• Via Quote & DC fulfillment through the projects department.

• Ferguson branch order via EDI.

• All of the above.

Who is Duravit's National Account Manager for Ferguson?

• Christoph Churros

• Clyde Chmura

• Chris Chmura

• None of the above.

When will a direct branch project order be rejected?

• Always.

• If placed at the quoted price.

• If the Duravit quote expired.

• If requested to ship to jobsite without prior approval.

What are the biggest Ferguson DC's Duravit has weekly shipments to?

• Paris

  Frostbite

  Cox Enterprises

• Richland

  Front Royal

  Chandler

• Perris

  Frostproof

  Coxsackie

• None of the above.