Organizational Control Quiz

Performance appraisals are part of _____ control.

•  physical

• human resources

• information

•  financial

•  inventory

Before submitting a final policy memo, analysts may modify certain recommendations based on feedback from experts and the general public. This is an example_____of control

•  preliminary

•  postaction

• screening

•  financial

•  structural

Serviceability is the dimension of quality that refers to:

• a probability of not malfunctioning during

• a specified period.

• a measure of product life.the speed and ease of repair.

• the speed and ease of repair.

• how a product looks, feels, tastes, and smells.

Azures Airlines operates between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers all business-class services. The customers feel that the prices of Azures' flights are considerably lower than those of other similar airlines. This quality of Azures is an example of:

• features

• aesthetics

• reliability

• perceived quality

• serviceability

The dimension of quality that refers to the degree to which a product's design and operating characteristics meet established standards is:

• features

• conformance

• reliability

• durability

• serviceability

Performance is the dimension of quality that refers to:

• a product's primary operating characteristic.

• the degree to which a product's design and operating characteristics meet established standards.

• a probability of not malfunctioning during a specified period.

• a measure of product life.

• the speed and ease of repair.

Which of the following is true of the Malcolm Baldrige Award?

• It is awarded by the Rochester Institute of Technology.

• It is awarded to firms that achieve major improvements in the quality of their products or services.

• It is awarded to the company that has consistently maintained the same quality for 5 continuous years.

• It is awarded to the company that has shown the highest company productivity.

• It is awarded not to entire organizations but to individual teams of workers within organizations.

The dimension of quality of a product that refers to a probability of not malfunctioning during a specified period is the product's:

• features

• conformance

• reliability

• durability

• serviceability

Which of the following is true of ISO 9000:2000? Firms get to choose the organization they want to be audited by for the certification. It includes 2000 standards that should be met. These standards do not cover employee training and supplier relations. Firms that want to meet these standards need to apply for certification. The auditors review only the firm products in relation to the standards.

• Firms get to choose the organization they want to be audited by for the certification.

• It includes 2000 standards that should be met.

• These standards do not cover employee training and supplier relations.

• Firms that want to meet these standards need to apply for certification.

• The auditors review only the firm products in relation to the standards.

At a stereo making factory, the employees stationed along the assembly line are required to wear ring scanners, small electronic devices worn on their index fingers and wired to a small computer on their wrists. As a product moves along the assembly line and is handled by the stationed employee, its location or progress is updated on the company's database system. This way the management knows if there are any bottlenecks. This method of improving operations allows the company to:

•  improve its productivity.

•  decrease fixed cost.

•  decrease its dependence on its Web site.

•  increase customer affective responses.

•  manage quality.