Customer Service Quiz

_______ % of customers complain when they are upset or have a problem.

• 4

• 25

• 50

• 95

For every complaint you receive, there are ________ other customers with the same problem.

• 2

• 4

• 8

• 16

​ What percent of customers have gone to a competitor after a poor customer service experience. ​ (a)  

• 89%
• 33%
• 60%
• 15%

Millennials expect businesses to respond to their Facebook messages within ​ (a)  

• 1 hour
• 3 hours
• 24 hours
• 48 hours

3 in 4 customers are willing to pay more for a better customer experience.

• True

• False

What is Alanna's maiden name? (before
Turco)

• Bell

• Smith

• Jones

• White