Chapters 7-9 Quiz

The 3 types of Departmentalization are ...

• functional

  product

  geographical

• product

  centralized

  delegated

• geographical

  high-risk

  low-risk

• centralized

  competitive

  rational

Specialization is ...

• the division of labor into small, specific tasks and the assignment of employees to do a single task

• keeping workers from wasting time shifing from one job to another

• something that can cause bordom, injuries, high employee turnover

• all 3 answers

What is line structure?

• the simplest organizational structure, in which direct lines of authority extend from the top down

• a structure that sets up teams from different departments, creating 2 or more intersecting lines of authority

• a structure that organizes departments into larger groups called divisions

• all 3 answers

What type of organizational structure is this?

Owner -> Manager -> Assistant Manager -> Hourly Employee

• The wrong structure

• Line and Staff Structure

• The right structure

• Line Structure

When is Centralization used?

• When there is a delegation of authority

• When employees are empowered to take action

• When you are in the center

• When decisions to be made are risky and when low-level managers are not highly skilled in decision making

Many business leaders and elected government officials have recently emphasized the importance of United States manufacturers bringing jobs back from other countries to the U.S. This relates to which of the following concepts?

• Form utility

• Reshoring

• Product line

• Mass producing

Which of the following is correct regarding research and development?

• Applied research involves research activities undertaken specifically to put new or existing knowledge to use in producing goods and services.

• The goal of basic research is scientific advancement.

• Applied research consists of activities aimed at uncovering new knowledge.

• Development and implementation consists of activities geared toward discovering new knowledge with some potential use.

Pizza Hut is an American multinational restaurant chain and international franchise founded in 1958. Popular items on the Pizza Hut menu in the United States include the cheese pizza, the pepperoni pizza, the supreme pizza, the Veggie Lover’s pizza, and the Meat Lover’s pizza. Which of the following refers to a group of similar products, such as the various types of pizza offered by Pizza Hut, that differ only in relatively minor characteristics?

• Product design

• Production capacity

• Product line

• Process layout

Pfizer Inc. is an American multinational pharmaceutical and biotechnology corporation headquartered in New York City. Pfizer Inc. creates and produces medicines and vaccines for immunology, oncology, cardiology, endocrinology, and neurology. The company has several “blockbuster” drugs that generate billions of dollars in annual revenues. Pfizer Inc.’s efforts to identify new ideas that have the potential to result in new goods and services are collectively known as which of the following?

• Total quality management (TQM)

• Lean manufacturing

• Research and development (R&D)

• Inventory control

Which of the following is a correct statement regarding the American economy?

• In 1950, 53 percent of American workers were employed in service firms.

• The American economy is now characterized as a service economy.

• In 1900, 38 percent of American workers were employed in service firms.

• A service economy is one in which more effort is devoted to wholesaling than to retailing.